Article - Telephobia and fear of small talk among Gen Z’s biggest workplace anxieties, research finds

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Amanda Opie

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Gen Z are entering the workforce with energy, ambition and fresh perspectives — but they’re also navigating a growing confidence gap that workplaces can’t afford to ignore.

New research shows that everyday interactions many of us take for granted are major sources of anxiety for younger employees.
Things like working with unfamiliar colleagues, small talk, picking up the phone or presenting work are creating real stress for a significant portion of Gen Z.

And with hybrid working reducing opportunities for informal mentoring, many are missing the “soft” guidance that used to happen naturally in shared office spaces.

For employers, this isn’t a generational problem to dismiss — it’s a cultural opportunity.

Younger employees are telling us what they need:
• Clearer orientation.
• Psychological safety.
• Supportive leaders.
• Flexible working.
• And access to mental health days as standard.

Many are also highlighting issues around banter, belonging and navigating mixed-generation teams — all of which point to the importance of building inclusive, respectful cultures where people feel safe to speak up and ask for help.

At MHScot, we see every day how much confidence grows when employees feel supported, heard and equipped with the right skills.
When leaders make expectations explicit, encourage questions without judgement, and invest in proper training, anxiety reduces and contribution rises.

Gen Z is not “less ready”.
They’re simply entering a more complex, less predictable workplace than generations before.
It’s our responsibility to build environments where they can thrive.

If your organisation wants help strengthening psychological safety or supporting mental health across all generations, we’re here to support you.

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