Article - How Supportive Leaders Approach Emotional Conversations

The past two years of compounding emotional strain have made it increasingly clear that managers need to shift their focus to meeting and supporting employees’ emotional well-being. It’s no longer enough to simply provide the operational tools and resources for your team to function — you also need to create psychological safety for them to thrive. That means getting comfortable with having uncomfortable conversations.

How Supportive Leaders Approach Emotional ConversationsMany leaders aren’t aware when they’re using emotionally dismissive and potentially harmful language with their employees. Most of the time, unintentionally dismissive language comes from a place of caring. Leaders want to support the person, to help them move through their issue, to minimize the...hbr.org