Article - Over 80 per cent of Gen Z frontline workers facing burnout, study finds

A recent study by UKG reveals that 83% of Gen Z frontline employees experience burnout, significantly higher than the 75% average for frontline workers overall. The survey, which included nearly 13,000 respondents across 11 countries, indicates that younger workers face unique challenges in the workplace compared to older generations. Many Gen Z employees are considering leaving their jobs due to the negative impact on their mental and physical well-being.

Key Points

• High Burnout Rates: 83% of Gen Z frontline employees report burnout.
• Job Satisfaction: 61% of Gen Z express dissatisfaction with their jobs, higher than other age groups.
• Impact of Workplace Culture: Negative interactions at work significantly affect mental health for 72% of Gen Z respondents.
• Desire for Recognition: Gen Z seeks purpose and recognition in their roles; lack thereof leads to feelings of isolation and undervaluation.
• Employer Strategies: To improve retention, employers should offer flexible working options, well-being initiatives, and meaningful recognition.